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Arriving/Leaving

Following procedures are in place inside Building 210:
1. The use of ticket machine and waiting room are forbidden;
2. The booking of an appointment is a pre-requisite before coming at RGN/HMS, be aware that registering/extending your protocol ID and Car registration CANNOT be done before having a SHAPE ID or extending your SHAPE ID date;
3. The wearing of a mask is compulsory for all customers;

In order to maintain the highest degree of service and to free time slots for others, we request our customers cancel appointments they are unable to attend through the link provided in their confirmation Email. The Registration Section Staff will cancel double or multiple appointments made for the same purpose.

FSCEP Registration Section opening hours for SHAPE IDs, Car registration and Protocol ID application is running
Monday to Friday from 0700 to 1900 - FAST LINE Services from 0700 to 1300

Only authorized personnel can request a visitor access pass using the SHAPE form 550 that must be submitted to the Information Desk located in Building 102 no later than five working days prior to the guests arrival. Sponsors must ensure they greet their guests at the Visitor's Office located at Berlin Gate and are responsible for ensuring that their guests respect all SHAPE Directives.