Search our community

Home  /  In/Out Processing  /  On Base Housing  /  TENANTS INFORMATION  /  Problems With Your Dwelling

Problems With Your Dwelling

Crest

Effective 1 January 2019 SHAPE Community members requiring Emergency assistance from Police, Fire, or Medical Services are to call 423-3333 or 423-3334. From a Cellular phone +32 65 44 3333 or +32 65 44 3334

If you have a technical problem in your dwelling with water lines, clogged toilets, a gas leak, a flood, a power outage or if you need a locksmith, during operating hours call the "Domaines" on SHAPE ext. 7942, or send an email to dom.shape@minfin.fed.be. Operating hours for the "Domaines" are from Monday till Friday between 09.00 • 13.00 & 14.00 - 16.00. Upon your request, they will send a technician to your house or apartment as soon as possible.
Some jobs are the responsibility of the landlord. Some jobs will be at your own expense. To avoid any disagreement, make sure you have all the necessary information.

 EMERGENCY CONTACT INFORMATION – SHAPE COMMUNITY

For Emergency Assistance (Police, Fire, Medical):

  •  From SHAPE landline: 423-3333 or 423-3334
  •  From a cellular phone: +32 65 44 3333 or +32 65 44 3334

---------------------------------------------------------------------------------

 Housing Issues – SHAPE-DOMAINES

During Operating Hours (08:30 – 16:00):
If you experience any issue with your dwelling, please contact SHAPE-DOMAINES Office:

---------------------------------------------------------------------------------

 Outside Operating Hours - Heating problems only:
Please contact the heating company directly:

  • VEOLIA – 078/15.75.15


REMINDER: SHAPE VILLAGE HEATING PROCEDURES

Attention SHAPE Village Residents: For any heating issues, please follow the protocol below. This information is also available on SHAPE2Day. For any doubts, SHAPE Domaines is your official point of contact.

Emergency Contacts

  • Normal Working Hours (08:30 – 16:00): Contact the SHAPE Domaines office directly at +32 (0) 65 44 79 42.
  • After Hours, Weekends & Holidays: For heating issues occurring outside these hours, please contact the company in charge, VEOLIA, directly at 078/15 75 15.

SHAPE Community Life Magazine

Your Monthly Magazine

SHAPE
Community
Life

DOWNLOAD

SHAPE Newcomers Guide

Your Yearly Booklet

SHAPE
Newcomers
Guide

DOWNLOAD

SHAPE Newsletter

Bi-Weekly Publication

SHAPE
Newsletter
Archive

READ MORE


Supreme Headquarters
Allied Powers Europe

Information

Rue Grande
B 7010 SHAPE

info@shape2day.com

Office of Communication &
Community Affairs (OCCA)
B-7010 SHAPE

Follow Us on

Download App

Do you have a question or do you need information?

Don't miss a thing about life on the base!

CONTACT US

Animation Text
Ok